Get a Job! | Phinney/Bischoff Design House, Seattle

To ensure timely delivery of quality services to PBDH clients as an efficient and professional account manager.
To work with the Director of Brand Strategy to strategize/plan marketing positions/systems for clients to aid in their success.
To increase PBDH revenue by assisting in the development and implementation of the PBDH marketing plan.
To increase PBDH revenue by assisting with business development efforts.
To maintain and increase PBDH revenue by striving for a high rate of client retention.

Act as primary client liaison and client advocate.
Represent the client within Phinney/Bischoff Design House.
Research and understand clients' market and industry issues.
Maintain one-on-one communication with clients throughout and between projects.
Responsible for project estimating and overseeing project budgets.
Maintain project delivery schedule and revise as necessary.
Write creative briefs and/or conduct kick-off meetings to initiate projects.
Review work-in-progress and ensure the design follows the clients' graphic standards guidelines (if any) and client expectations.
Present work-in-progress to client (occasionally with designer and/or principal).
Oversee quality control.
Maintain and develop client relationships and actively seek opportunities for additional work with current and past clients.

Help the Director of Brand Strategy in conducting interviews, writing surveys, collating data, analyzing results, making recommendations for clients marketing efforts.
Be a proactive participant with client, looking for better ways to service the account, and help client achieve their goals.

Support the implementation of business development initiatives as directed by the business development coordinating team.
Research target markets and prospects.
Manage targeted campaigns.
Help maintain prospecting database.
Assist with prospect follow-ups and prospect relationship development as necessary.
RFPs, RFQs and proposal preparation for current clients, past clients and prospective clients.
Prepare for, and participate in, sales presentations as needed.
Participate in networking events during and after business hours as necessary.

Assist with the development and implementation of the PBDH Marketing and Business development plan in collaboration with partners, client services director and business development manager.
Participate in strategic planning process for firm, especially as it relates to business development, client relations and client retention.
Write, edit and/or proof copy on client projects and PBDH marketing materials as needed.

Bachelors level degree in business, marketing, communications or a related field
Four or more years' experience in marketing and/or client services
Four or more years' experience with account and project management
Strong writing, oral and presentation skills
Well-versed in print design process
Solid understanding of interactive (Web) design principals and processes
Must think strategically and be results oriented
Understand Branding principals and processes
Proficiency with business software applications (word processing, databases, spreadsheets), especially MS Office
Self starter
Organized
Ability to be detail oriented and a "big picture" thinker
Ability to work independently as well as collaboratively
Ability to handle multiple projects simultaneously
Ability to work well under pressure
Sense of humor

Provide technical expertise and creativity to Phinney Bischoff Design House's growing interactive group.
Deliver work at a high level, both on-time and on-budget.
Explore and implement new development approaches and technological possibilities. Work with team members and others in the House to cross-train and improve processes.

Billable target: 80%
On-time and within allotted hourly budgets for both external and internal projects.

Assure that PBDH is one of the leading providers of brand design services in the Pacific Northwest and is positioned as such.
To develop and strengthen Phinney/Bischoff Design House's clients' brands though the effective development, management and execution of the brand strategy process.
To strengthen Phinney/Bischoff Design House's brand.
To assure the consistent delivery of excellent client services.

The continuous development and implementation of the firm's brand strategy discipline.
Leading the development of clear and effective brand strategies for clients.
Oversee client engagements through the brand strategy process, in coordination with account managers, including; scheduling, strategy development, presentations, client-development, writing creative briefs.
Coordinating and collaborating with project partners, including research firms, ad agencies, etc.
Manage brand strategists and Account Managers/Strategistsincluding training and development.

Bachelors or Masters level degree in marketing, communications or a related field.
Two or more years experience with Internet-related projects and print production.
Two or more years experience with qualitative and quantitative market research.
Strong writing, oral and presentation skills.
Well-versed in print design and production, Experience Design processes and Web production, and marketing principles and strategies.
Must think strategically and be results oriented.
Proficiency with business software applications (word processing, databases, spreadsheets), especially MS Office.
Self starter.
Organized.
Ability to be detail oriented and a "big picture" thinker.
Ability to work independently as well as collaboratively.
Ability to handle multiple projects simultaneously.
Ability to work well under pressure.
Stong communications skills, with both internal and external teams.

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