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    <title type="text">Blog Entry</title>
    <subtitle type="text">Blog Entry:News and opinion from your friendly staff at Phinney/Bischoff Design House.</subtitle>
    <link rel="alternate" type="text/html" href="/open-house/" />
    <link rel="self" type="application/atom+xml" href="http://www.pbdh.com/news/atom/" />
    <updated>2010-03-05T02:09:31Z</updated>
    <rights>Copyright (c) 2010, Geoffrey Smith</rights>
    <generator uri="http://expressionengine.com/" version="1.6.8">ExpressionEngine</generator>
    <id>tag:,2010:02:06</id>


    <entry>
      <title>Your Friday Quote</title>
      <link rel="alternate" type="text/html" href="http://www.pbdh.com/open-house/entry/your-friday-quote-029/" />
      <id>tag:,2010:/open-house/1.471</id>
      <published>2010-02-06T00:00:01Z</published>
      <updated>2010-02-02T22:38:36Z</updated>
      <author>
            <name>Geoffrey Smith</name>
            <email>geoffs@pbdh.com</email>
            <uri>http://www.lookatlao.com</uri>      </author>

      <category term="Quotations"
        scheme="http://www.pbdh.com/site/category/quotations/"
        label="Quotations" />
      <content type="html"><![CDATA[
        <p><span class="quotable">What we call the beginning is often the end. And to make an end is to make a beginning. The end is where we start from.</span></p>

<p><span class="quotable-author"><strong>T.S. Elliot</strong> Poet</span>
</p>
      ]]></content>
    </entry>

    <entry>
      <title>Giving Back – at Home and in the House</title>
      <link rel="alternate" type="text/html" href="http://www.pbdh.com/open-house/entry/giving-back-at-home-and-in-the-house/" />
      <id>tag:,2010:/open-house/1.470</id>
      <published>2010-01-14T18:45:00Z</published>
      <updated>2010-01-14T19:57:20Z</updated>
      <author>
            <name>Alise Tarica</name>
            <email>aliset@pbdh.com</email>
                  </author>

      <category term="Inspiration"
        scheme="http://www.pbdh.com/site/category/inspiration/"
        label="Inspiration" />
      <content type="html"><![CDATA[
        <p>I was lucky enough to grow up in an environment where everything did <i>not</i> revolve around us and all the material things we could afford to buy for ourselves. My parents led by example and felt strongly about giving back by volunteering time as well as financially to the community and those in need. They gave to causes that we felt a connection to, or were important to a friend or a family member. My sister and I used to walk around the neighborhood with our UNICEF can asking neighbors for money (thankfully, they could not say NO to us, so that helped). We always had a Tzedakah (charity) box. The giving of Tzedakah is a fundamental Mitzvah in Jewish life. And I remember putting my change, or a portion of gift money into the box . . . and it felt good!</p>

<p>This all became a part of my life growing up and then as an adult, and I could make my own choices and decisions as to where I wanted to contribute by volunteering time and money to causes that are important to me. I have always felt that I am lucky to have so much, and I want to (and am supposed to) give back to those that need help in our community and all over the world. I think it is in our family blood . . . the philanthropic mind-set continues with my sister, brother-in-law, nieces and nephew, who all have either volunteered, donated and/or worked in the non-profit world for decades.</p>

<p>OK, so that is a lot of back-story, but now, you might be wondering, how does this relate to my employer, Phinney Bischoff Design House? When I (or anyone) is looking for a place to work, I look for all the usual benefits . . . good healthcare coverage, great people, culture, compensation, etc. All good things to have. But one even more truth telling quality about your employer and what kind of people they are, is how they give back to the community. Are they profitable (or maybe, not even so profitable at times) and still think about others in their community and give back in a meaningful way? I am happy to say that <i>is</i> the employer I work for. From the very beginning, I was so impressed by Leslie Phinney and Karl Bischoff’s passion and empathy for so many different causes . . . for children and families in need, cancer research, animals in need, etc. </p>

<p>This philanthropic culture is a part of the entire house. I am amazed by how many people I work with have that same compassion for their own causes as well as ones that we all take on as a team . . . which has been rewarding and fun. </p>

<p>This past year, Phinney Bischoff Design House team volunteered to help pack 1,616 lbs. of cereal, which translated to 1,263 meals, at the Food Lifeline in Shoreline, Washington. The PBDH Bike Team rode in the 2009 Bike MS Ride to help raise money for The National Multiple Sclerosis Society. The team rode 150 miles during the two-day journey through Skagit, Whatcom and Island Counties and raised over $2,000. AND, not only the humans are involved in the community, but so are the dogs. The PBDH Woody &amp; Scout team participated in the 2009 Seattle Humane Society&#8217;s Walk for the Animals. PBDH has “adopted a family” through Childhaven and raised money from employees that was then matched by Karl and Leslie. As a group we went shopping for Christmas presents for our adopted family. You just know that those kids were so happy to have presents to open on Christmas, and we helped make that happen. </p>

<p>The causes that PBDH employees personally participate in are also quite varied. City of Hope&#8217;s 2009 Seattle Walk for Hope to Cure Breast Cancer, ArtsFund, Jewish Family Service, College Success Foundation, Susan G. Komen for the Cure, Childhaven, St. Clouds Monthly Homeless Cooking Project, The Jewish Federation, Make-A-Wish Foundation, Fred Hutchinson Cancer Research Center and so many more. Not only do Leslie and Karl and the PBDH team donate their personal time and money, but we also work with various non-profit organizations to help with their marketing needs. It’s just another way to give back. </p>

<p>The Phinney Bischoff Design House <i>benefit</i> for me is knowing that my employer cares as much about their own business success as they do about giving back to the community in a variety of meaningful ways.</p>


      ]]></content>
    </entry>

    <entry>
      <title>Put Scrap to Good Use.</title>
      <link rel="alternate" type="text/html" href="http://www.pbdh.com/open-house/entry/put-scrap-to-good-use/" />
      <id>tag:,2010:/open-house/1.469</id>
      <published>2010-01-12T16:19:00Z</published>
      <updated>2010-01-13T00:10:13Z</updated>
      <author>
            <name>Audrey Na</name>
            <email>audreyn@pbdh.com</email>
                  </author>

      <category term="Inspiration"
        scheme="http://www.pbdh.com/site/category/inspiration/"
        label="Inspiration" />
      <content type="html"><![CDATA[
        <p><img src="http://www.pbdh.com/images/uploads/notepad3.jpg" style="border: 0;" alt="image" width="450" height="337" /></p>

<p>Even though we do our best here at PBDH to conserve and only print and make copies when necessary, we inevitably get that pile of perfectly good, one-sided scrap paper. </p>

<p>So after about a year of accumulating 8.5 x 11 and 11 x 17 copies and printouts, we finally turned them into 5.5 x 8.5 notepads. It was the easiest, most cost-effective way to re-use paper for something we do anyway. Take notes. </p>

<p>And while we&#8217;re at it, the bits and pieces of visual randomness could help inspire something big&#8230;or just take us down memory lane.
</p>
      ]]></content>
    </entry>

    <entry>
      <title>Your Friday Quote</title>
      <link rel="alternate" type="text/html" href="http://www.pbdh.com/open-house/entry/your-friday-quote-028/" />
      <id>tag:,2010:/open-house/1.468</id>
      <published>2010-01-08T20:09:00Z</published>
      <updated>2010-01-08T21:11:32Z</updated>
      <author>
            <name>Geoffrey Smith</name>
            <email>geoffs@pbdh.com</email>
            <uri>http://www.lookatlao.com</uri>      </author>

      <category term="Quotations"
        scheme="http://www.pbdh.com/site/category/quotations/"
        label="Quotations" />
      <content type="html"><![CDATA[
        <p><span class="quotable">The distance between insanity and genius is measured only by success.</span></p>

<p><span class="quotable-author"><strong>Bruce Feirstein</strong> Writer</span>
</p>
      ]]></content>
    </entry>

    <entry>
      <title>The Decade According to 9&#45;year&#45;olds.</title>
      <link rel="alternate" type="text/html" href="http://www.pbdh.com/open-house/entry/the-decade-according-to-9-year-olds/" />
      <id>tag:,2009:/open-house/1.467</id>
      <published>2009-12-31T18:20:00Z</published>
      <updated>2009-12-31T19:43:57Z</updated>
      <author>
            <name>Audrey Na</name>
            <email>audreyn@pbdh.com</email>
                  </author>

      <category term="Inspiration"
        scheme="http://www.pbdh.com/site/category/inspiration/"
        label="Inspiration" />
      <content type="html"><![CDATA[
        <object width="400" height="225"><param name="allowfullscreen" value="true" /><param name="allowscriptaccess" value="always" /><param name="movie" value="http://vimeo.com/moogaloop.swf?clip_id=7989835&amp;server=vimeo.com&amp;show_title=1&amp;show_byline=1&amp;show_portrait=0&amp;color=&amp;fullscreen=1" /><embed src="http://vimeo.com/moogaloop.swf?clip_id=7989835&amp;server=vimeo.com&amp;show_title=1&amp;show_byline=1&amp;show_portrait=0&amp;color=&amp;fullscreen=1" type="application/x-shockwave-flash" allowfullscreen="true" allowscriptaccess="always" width="400" height="225"></embed></object><p><a href="http://vimeo.com/7989835">The decade according to 9-year-olds</a> from <a href="http://vimeo.com/user2744079">allison louie-garcia</a> on <a href="http://vimeo.com">Vimeo</a>.</p>

<p>I came across this video via <a href="http://www.psfk.com/2009/12/video-the-world-according-to-9-year-olds.html" title="psfk.com ">psfk.com</a>&nbsp; and thought, what a perfect way to wrap up 2009 and enter 2010. </p>

<p>(Yes, I know. The decade is not over yet since technically, a full decade is from year 1 to 10. But there is something special about wrapping up the 00&#8217;s and entering the 10&#8217;s.)</p>

<p>This 6-minute video gives you a moment to pause, reflect and appreciate the innocence of youth and how they see the world (it may also make you feel a little old). My favorite part is at 2:56, if you need to jump ahead.</p>

<p>There is much to be thankful for in 2009, but also much to look forward to in 2010. Happy New Year.
</p>
      ]]></content>
    </entry>

    <entry>
      <title>A New Model for Content Providers?</title>
      <link rel="alternate" type="text/html" href="http://www.pbdh.com/open-house/entry/a-new-model-for-content-providers/" />
      <id>tag:,2009:/open-house/1.466</id>
      <published>2009-12-30T19:05:00Z</published>
      <updated>2009-12-30T20:57:04Z</updated>
      <author>
            <name>Ed Ouellette</name>
            <email>edo@pbdh.com</email>
                  </author>

      <category term="News"
        scheme="http://www.pbdh.com/site/category/news/"
        label="News" />
      <category term="Think About This"
        scheme="http://www.pbdh.com/site/category/think-about-this/"
        label="Think About This" />
      <category term="Web"
        scheme="http://www.pbdh.com/site/category/web/"
        label="Web" />
      <content type="html"><![CDATA[
        <p>Life used to be simpler, didn&#8217;t it? We could fix our own cars and milkshakes really had milk in them and content providers could generate revenues from content that people were interested in.</p>

<p>A good writer could publish a book that people would pay for. A band could write a hit song and make money without going on tour. Newspapers could break news (even if it was a day or a week or a month later than the event) and the public would snap it up on a daily basis to remain informed about their community, country and world.</p>

<p>Yes, there were issues of content control and distribution and there was a lack of choice for consumers&#8230; but good content seemed to &#8220;work&#8221; because people paid for information and services and entertainment, and that helped ensure that the pipeline for those things would remain full.</p>

<p>The Internet has brought many changes in our lives and how things work, and it has, essentially, broken this &#8220;pay for value&#8221; system. Users now log onto the Web with their computer and their browser and they expect to get everything. For free. Google can find it, right? And if it&#8217;s behind one of the few bastions of &#8220;premium content&#8221; (think: <a href="https://r.espn.go.com/espn/signup/step1" title="ESPN Insider">ESPN Insider</a> or the <a href="http://www.dowjones.com/product-wsj-prof-edition.asp" title="Wall Street Journal Professional Edition">Wall Street Journal Professional Edition</a>) a user only needs to know where to look to find the content she wants copied-and-pasted into a free form.</p>

<p>Content providers&#8212;from newspapers to music studios to television networks&#8212;know that once something is online, it&#8217;s everywhere. If Google doesn&#8217;t distribute it, something (or someone) else will. Rupert Murdoch has said, &#8220;<a href="http://www.mediaweek.co.uk/news/971194/Newspaper-publishers-told-free-expensive/?DCMP=ILC-SEARCH" title="free is too expensive">free is too expensive</a>&#8221; and reportedly plans to bring <a href="http://www.guardian.co.uk/media/2009/dec/01/rupert-murdoch-no-free-news" title="News Corporation content behind paywalls">News Corporation content behind paywalls</a>, and although I enjoy free stuff as much as the next guy, I can&#8217;t say I blame him. Banner ads don&#8217;t generate enough revenue to support the infrastructure of major organizations, and without that infrastructure, News Corp can&#8217;t make content.</p>

<p>A paywall won&#8217;t fix everything, even if it does cut Google off at the knees in terms of piggybacking on the content others provide. The content will still be out there, and content providers will be in a running battle with aggregators to capture the eyes (and wallets) of users. Users who expect to get on their browser and get stuff for free.</p>

<p>News Corp and other content providers technically have another option: create applications that act like browsers but are more locked-down. Take the Wall Street Journal off of the &#8220;Web&#8221; and only stream information to those who subscribe to it using a special News Corp app. I say it&#8217;s &#8220;technically&#8221; possible because it is unlikely to work since goes against the grain of current personal computer use and trends.</p>

<p>The whole personal computer has gravitated towards browsers as the hub. The traditional World Wide Web is the clearest example, but Microsoft and Google and Facebook and a host of other companies are all about creating applications that supplant conventional desktop applications. </p>

<p>So&#8230; are content providers toast? Are users doomed to a universe of state-subsidized and/or user generate content? </p>

<p>Not necessarily.</p>

<p>Look at the iPhone and other app-based smartphones. Users&#8217; expectations there are markedly different than on laptops or desktop computers. Sure, they want to be able to hit up the Web, but they also are willing to purchase and use applications that are alternate data clients&#8230; ways to get content outside of a conventional browser.</p>

<p>The iPhone is limited, of course. Not many people are going to want to read the Wall Street Journal from front to back on a 3.5 inch screen.</p>

<p>But what about an <a href="http://www.pcworld.com/article/185472/apple_tablet_coming_in_january.html" title="Apple Tablet">Apple Tablet</a>? Or <a href="http://gizmodo.com/5365299/courier-first-details-of-microsofts-secret-tablet" title="Microsoft Courier">Microsoft Courier</a>? More pixels. Easier for those of us with fat fingers or particularly bad manual dexterity.</p>

<p>It also, even if it has a browser, will not have the &#8220;baggage&#8221; (from the perspective of content providers) associated with personal computers: that everything is free in a browser if you look hard enough.</p>

<p>Imagine Time, Inc. making a Sports Illustrated app, where a user pays for a year&#8217;s worth of content up front, or authorizes a weekly or monthly payment. Without knowing its exact strategy, it seems clear <a href="http://www.youtube.com/watch?v=ntyXvLnxyXk" title="based on this demo">based on this demo</a> that SI is already thinking this way.</p>

<p>For users it might seem a step back. It might seem like the Web except not for free (like the bad ol&#8217; days of AOL). But it might turn out to be a great thing. Content providers that can provide content in a more controlled environment should be more willing to generate and distribute superior content because they will generate revenue from its consumption.</p>

<p>Yes, it might be a great thing. It might be the salvation of media as we know it without disrupting the social media/conversational Web that we have come to know and expect.
</p>
      ]]></content>
    </entry>

    <entry>
      <title>Noko Jeans – One year later.</title>
      <link rel="alternate" type="text/html" href="http://www.pbdh.com/open-house/entry/noko-jeans-one-year-later/" />
      <id>tag:,2009:/open-house/1.465</id>
      <published>2009-12-08T19:53:01Z</published>
      <updated>2010-01-14T20:06:46Z</updated>
      <author>
            <name>Audrey Na</name>
            <email>audreyn@pbdh.com</email>
                  </author>

      <category term="Social Media"
        scheme="http://www.pbdh.com/site/category/social-media/"
        label="Social Media" />
      <content type="html"><![CDATA[
        <p><img src="http://www.pbdh.com/images/uploads/PH2009120501420.jpg" style="border: 0;" alt="image" width="184" height="270" /></p>

<p>It was exactly one year and 4 days ago I wrote a <a href="http://www.pbdh.com/open-house/entry/noko-jeans-access/" title="blog entry">blog entry</a> about a very interesting trio of Swedes starting up a business in a first-ever attempt to sell jeans made from North Korea. </p>

<p>I&#8217;m excited to share that this past Saturday, <a href="http://nokojeans.com" title="Noko Jeans">Noko Jeans</a> officially launched—but not without controversy. The PUB department store, located in Stockholm, made the decision to remove these North Korean-made designer jeans only a few hours before its opening once management learned of its label. &#8220;For us this is not a question of Noko Jeans – this is a question about a political issue that PUB doesn&#8217;t want to be associated with,&#8221; said Rene Stephansen, the store&#8217;s director. More on this shut-down on the <a href="http://www.washingtonpost.com/wp-dyn/content/article/2009/12/05/AR2009120501279.html" title="Washington Post">Washington Post</a> and <a href="http://news.bbc.co.uk/2/hi/europe/8397629.stm" title="BBC News">BBC News</a>.</p>

<p>From the beginning of this venture, Noko Jeans was very intentional about being transparent and open about their purpose of doing business with North Korea by posting behind-the-scene videos, photos, blogs and tweets throughout the whole process that started over 2 1/2 years ago.</p>

<p>And now, from following the flurry of tweets, news coverage and blogs, it&#8217;s clear that getting shut down was probably the best thing to have happened for Noko Jeans&#8217; PR. Of course, this has caused some scrambling to find another location for the Noko Jeans Museum (the name of their retail presence), but I doubt they will have any trouble with this.</p>

<p>This is a real-world example of how being transparent and using social media are so effectively spreading the message and story for Noko Jeans. And that story is creating an emotional following that is helping to indirectly, but powerfully raise more awareness for the company.</p>

<p>This line from their Web site is at the heart of Noko Jeans and why I want to personally see them succeed:</p>

<p>&#8220;To learn and realize that there are people living in North Korea, and even befriend some of them, has been overwhelming, and is the true core of the story we tell. Beyond every mass-game are people, living and breathing and not that different from us, or you.&#8221;</p>

<p>Once another location for the Noko Jeans Museum is announced and the online shop is up and running on their Web site, it will be interesting to see how much of their following will translate to actual sales of these $220 designer jeans (only 1100 pair of jeans were produced).</p>


      ]]></content>
    </entry>

    <entry>
      <title>Beware the Customer with the Keyboard!</title>
      <link rel="alternate" type="text/html" href="http://www.pbdh.com/open-house/entry/beware-the-customer-with-the-keyboard/" />
      <id>tag:,2009:/open-house/1.464</id>
      <published>2009-12-01T19:51:01Z</published>
      <updated>2009-12-01T21:15:10Z</updated>
      <author>
            <name>Ed Ouellette</name>
            <email>edo@pbdh.com</email>
                  </author>

      <category term="Advertising"
        scheme="http://www.pbdh.com/site/category/advertising/"
        label="Advertising" />
      <category term="Social Media"
        scheme="http://www.pbdh.com/site/category/social-media/"
        label="Social Media" />
      <category term="Web"
        scheme="http://www.pbdh.com/site/category/web/"
        label="Web" />
      <content type="html"><![CDATA[
        <p>It is more and more obvious to businesses and individuals that technology allows for opinions to travel more quickly than ever. Every blog is a potential blessing or curse for a business, and any tweet may take the place of old school Consumer Reports magazine. We all know we can save money and improve our chances of getting a good value by looking to online sources that we trust.</p>

<p>In addition to the widespread and speedy dissemination of information, though, a <a href="http://www.emarketer.com/Article.aspx?R=1007395" title="recent survey">recent survey</a> points out another factor at work: cyberdisinhibition. </p>

<p>What is &#8220;cyberdisinhibition&#8221;? It is the reduction of the &#8220;public face&#8221; that each of us wears in real life. It is the willingness of people to be more extreme&#8212;in their opinions, in their (lack of) manners, in their abrasiveness&#8212;online. Anonymity and the low barriers to entry to contributing online logically make being especially loud and grouchy more likely; the consequences are fewer and the costs lower to complain (even in an over-the-top fashion) over a digital medium than in person.</p>

<p>What does cyberdisinhibition mean to businesses? It reinforces the need to be aware of how their brand and image is being communicated online. The days of controlling the message entirely are long gone, but an untended complaint (whether thanks to cyberdisinhibitionist forces or not) can snowball out of control quickly. Businesses should be aware of communities (blogs, forums, Twitter users) that use and discuss their products and be willing to communicate about issues. </p>

<p>Nip the problem in the bud before the Customer with the Keyboard starts typing in all caps.
</p>
      ]]></content>
    </entry>

    <entry>
      <title>Your Friday Quote</title>
      <link rel="alternate" type="text/html" href="http://www.pbdh.com/open-house/entry/your-friday-quote-027/" />
      <id>tag:,2009:/open-house/1.463</id>
      <published>2009-11-13T18:40:01Z</published>
      <updated>2009-11-13T19:44:19Z</updated>
      <author>
            <name>Geoffrey Smith</name>
            <email>geoffs@pbdh.com</email>
            <uri>http://www.lookatlao.com</uri>      </author>

      <category term="Quotations"
        scheme="http://www.pbdh.com/site/category/quotations/"
        label="Quotations" />
      <content type="html"><![CDATA[
        <p><span class="quotable">He that is afraid of bad luck<br />will never know good.</span></p>

<p><span class="quotable-author"><strong>Russian Proverb</strong></span>
</p>
      ]]></content>
    </entry>

    <entry>
      <title>Twitter: Not Just for Over&#45;Texted Teens</title>
      <link rel="alternate" type="text/html" href="http://www.pbdh.com/open-house/entry/twitter-not-just-for-over-texted-teens/" />
      <id>tag:,2009:/open-house/1.462</id>
      <published>2009-11-06T18:01:00Z</published>
      <updated>2009-11-06T19:10:56Z</updated>
      <author>
            <name>Dave Cole</name>
            <email>davidc@pbdh.com</email>
            <uri>http://www.davidcolecreative.com</uri>      </author>

      <category term="Design"
        scheme="http://www.pbdh.com/site/category/design/"
        label="Design" />
      <category term="Inspiration"
        scheme="http://www.pbdh.com/site/category/inspiration/"
        label="Inspiration" />
      <category term="Social Media"
        scheme="http://www.pbdh.com/site/category/social-media/"
        label="Social Media" />
      <content type="html"><![CDATA[
        <p>OK, let&#8217;s settle this right now. I get a lot of incredulous looks from my friends. <em>You&#8217;re on <a href="http://www.twitter.com">Twitter??</a> Who cares what I&#8217;m eating for breakfast? Sounds like a waste of time.</em></p>

<p>Well, I could argue the benefits of sharing the details of your life with friends and family, but that&#8217;s another topic - and I use Facebook for that. For now let&#8217;s just say that I agree with you. I don&#8217;t use Twitter that way, and I wouldn&#8217;t follow anyone who did - friend, family or favorite deity. For me, Twitter is a business and learning tool. I use it to stay abreast of what&#8217;s new in my profession, and likewise to share with other interested parties. And I get a LOT out of it. Twitter is a realtime live feed of all the best tips, tricks and discoveries made by people with similar interests as myself, pre-filtered and delivered straight to my hungry brain in a tidy, little package. Awesome.</p>

<p>I said that the feed is &#8220;pre-filtered&#8221; - <em>What does that mean and how does it work?</em> With Twitter you can &#8220;follow&#8221; anyone you want. It&#8217;s up to you. Simply put: I don&#8217;t follow people who tweet about breakfast, movies, moods, concerts, or any number of other uninteresting, &#8220;teenagery&#8221; topics. I am strictly interested in finding the little gems that make my work better, faster, more relevant, etc. It&#8217;s a learning tool. I follow people who post useful, interesting or educational things. If you start talking about Will Smith - you&#8217;re dumped in a heartbeat. Don&#8217;t waste my time.</p>

<p>About that - <em>Isn&#8217;t weeding through all the &#8220;bad&#8221; feeds to find the good ones time-consuming?</em> This is the beauty of Twitter. First of all, this isn&#8217;t really a problem, if you only follow people who say interesting things, as stated above. Second, every post is limited in length to 140 characters, so I can tell in 5 seconds or less if a post interests me. In 1 minute, I can scan all the morning&#8217;s updates and move on. Most useful posts include a link to an outside article, blog, etc. If there is something worth following, you can chase it down. If not, you don&#8217;t follow the link, and you&#8217;ve lost very little of your precious time.</p>

<p><em>What kind of &#8220;gems&#8221; do you really get out of this?</em> As a graphic designer and aspiring web developer, I get all kinds of useful content. A link to an artist&#8217;s blog can be inspiring for days or weeks. Maybe it&#8217;s a link to a website full of free fonts, plugins, or texture files. Maybe it&#8217;s a how-to page about using a feature of my favorite Adobe software product. I get a lot of useful information for educating my clients and language for communicating expertly about my profession. Sometimes it&#8217;s a link to an industry event that I might like to attend. Web developers find and share snippets of code, online resources, the latest technology trends, updates and how-tos. I&#8217;m telling you. It&#8217;s a goldmine - if you follow the right people.</p>

<p><em>So how do you find the right people?</em> Start with people you know, in the business. Look for Twitter links at the bottom of your favorite blogs. Filter the Twitter feed for relevant topics with a tool like <a href="http://tweetgrid.com">Tweet Grid</a> (highly recommended). Publish your Twitter username on your website/blog/Facebook profile, and start tweeting valuable content yourself. When you start gaining followers who are interested in what you are saying, they are likely worth following back. As they say, if you want a friend, you have to be a friend. Network, share, inspire, learn. Go forth and tweet!</p>

<p>&nbsp;</p>
      ]]></content>
    </entry>

    <entry>
      <title>Online Privacy: Does Anyone Really Care?</title>
      <link rel="alternate" type="text/html" href="http://www.pbdh.com/open-house/entry/online-privacy-does-anyone-really-care/" />
      <id>tag:,2009:/open-house/1.461</id>
      <published>2009-11-05T20:31:01Z</published>
      <updated>2009-11-05T22:12:58Z</updated>
      <author>
            <name>Ed Ouellette</name>
            <email>edo@pbdh.com</email>
                  </author>

      <category term="News"
        scheme="http://www.pbdh.com/site/category/news/"
        label="News" />
      <category term="Think About This"
        scheme="http://www.pbdh.com/site/category/think-about-this/"
        label="Think About This" />
      <category term="Web"
        scheme="http://www.pbdh.com/site/category/web/"
        label="Web" />
      <content type="html"><![CDATA[
        <p>Everyone likes their privacy, right? None of us want people peeking in our windows at home, watching us. Orwell gave us nightmares of the government watching us through our televisions. </p>

<p>As technology has advanced and so many of us have given more and more information (from names and addresses to credit card information), technology has also started to gather information about us that we don&#8217;t explicitly offer. Safeway knows when I buy bread but not milk, and they know how much more likely I am to purchase milk when they put bread on sale. Amazon knows enough about my preferences to make recommendations in music and books based on purchases and what I&#8217;ve viewed. Google knows what I search for and where I&#8217;ve been online.</p>

<p>Of course, I know they know. But do I know how <b>much</b> they know? And does it matter to me if I do?</p>

<p>Google has become not just dominant (in that it&#8217;s the search engine used <a href="http://www.practicalecommerce.com/articles/1324-Search-Engine-Rankings-Google-Continues-Dominance" title="almost 70% of the time">almost 70% of the time</a>) but pervasive. Google ads, powered by Google AdWords, are on seemingly every site. Google Analytics ties into Google AdSense, letting Web sites optimize and monetize. And the visitor sees ads that she actually is interested in, ideally, because of the use of data collected by Google about the user.</p>

<p>If we ignore privacy as a concern, it&#8217;s a pretty good deal. A win-win-win for users, content providers and advertisers.</p>

<p>But we like our privacy, right? Are we afraid of what they know, or afraid of not knowing what they know?</p>

<p>Google has to make sure that there&#8217;s no huge backlash against its market share, and it has come out with the <a href="http://www.youtube.com/watch?v=ZPaJPxhPq_g" title="Google Dashboard">Google Dashboard</a>, which allows users to monitor settings and see what Google knows about them across its myriad of services (including YouTube, Google Docs, and others). </p>

<p>Is it enough? Is it too much? Will we even care enough to use Google Dashboard?
</p>
      ]]></content>
    </entry>

    <entry>
      <title>Your Friday Quote</title>
      <link rel="alternate" type="text/html" href="http://www.pbdh.com/open-house/entry/your-friday-quote-026/" />
      <id>tag:,2009:/open-house/1.458</id>
      <published>2009-10-30T20:00:00Z</published>
      <updated>2009-10-23T22:12:13Z</updated>
      <author>
            <name>Geoffrey Smith</name>
            <email>geoffs@pbdh.com</email>
            <uri>http://www.lookatlao.com</uri>      </author>

      <category term="Quotations"
        scheme="http://www.pbdh.com/site/category/quotations/"
        label="Quotations" />
      <content type="html"><![CDATA[
        <p><span class="quotable">My creative process is a rollercoaster of determination, self-doubt, sweat and procrastination.</span></p>

<p><span class="quotable-author"><strong>Jason Santa Maria</strong> Graphic Designer</span>
</p>
      ]]></content>
    </entry>

    <entry>
      <title>How much will my new Web site cost?</title>
      <link rel="alternate" type="text/html" href="http://www.pbdh.com/open-house/entry/how-much-will-my-new-web-site-cost/" />
      <id>tag:,2009:/open-house/1.460</id>
      <published>2009-10-29T15:35:00Z</published>
      <updated>2009-10-29T16:43:43Z</updated>
      <author>
            <name>Karl Bischoff</name>
            <email>karlb@pbdh.com</email>
                  </author>

      <content type="html"><![CDATA[
        <p>It used to be so much simpler. Do you want chocolate, strawberry or vanilla ice cream? Coffee: with or without white/sweet? How many pages will your new Web site have? Now we have an infinite number of ice cream flavors, Starbucks inspired myriad coffee concoctions, and database/CMS controlled Web content. Everything is possible&#8230; but at what price?</p>

<p>When a print collateral piece is produced, it is done. It is well understood that once something is printed, it is finished and the cost of changes is high (reprinting). But because Web sites can be changed at any time, they are. The problem is that these changes occur continuously throughout the project since doors are continually opened to new possibilities. What is not always understood is that each time you step through one of these new doorways, additional costs are incurred&#8230; either robbing from other budgets or the generation of Change Orders.</p>

<p>How do you quantify something that is constantly being redefined? How can you estimate costs when a multitude of parameters have not even been thought of yet?</p>

<p>In the communications design industry, a value-based fee structure has been used for decades. Meaning the value of the ideas, not the time it takes to uncover them, is what the client really needs or cares about. It is our responsibility to generate those ideas and create a delivery mechanism that is appropriate for the intended audience(s). This tradition works well for well-defined projects such as print collateral, video, strategy, planning. Where it breaks down is when elements are added downstream and costs need to be covered with additional funding.</p>

<p>I started looking around for pricing models that traditionally work with these types of situations. It occurred to me that industrial/product design has a large engineering component that makes their designs work. Gee&#8230; sounds like a Web site. So, how do industrial design firms price their work? I started asking friends who own firms around the country, and found diverse answers:</p>

<p>&#8220;We only charge on a fixed-fee basis. T&amp;M (time and materials) sets up an adversarial environment with the client (last time it was 37 hours, and this time it took 40. why?)&#8221;</p>

<p>&#8220;We only charge on a T&amp;M basis. Fixed-fee sets up an adversarial environment with the client (you said it would cost $100,000 and now you are nickel-and-diming me to death). We explain it by saying we are guides taking clients up the mountain: Every time the trip is different, even though the route is similar.&#8221;</p>

<p>&#8220;We charge fixed-fee for the scope assessment, research and design, and charge T&amp;M for production. The production is segmented into small pieces to allow cost overrun controls. Then, if the client has made a change at that level, corrections are easier and quicker to account for.&#8221;</p>

<p>Not exactly a conclusive answer, but plenty of ingredients for my brain soup. Here are my conclusions:</p>

<p>1. Create a fixed-fee budget for the Scope Assessment that maps to specific deliverables.</p>

<p>2. Create a Budget Estimate for design and production. This is based on past experience (both with the specific client and others), deadline considerations (how will the staff utilization work with the timelines), anticipated client changes in direction (since it always happens at least a little). This estimate is based on hourly projections and many smaller segments that need to be signed off by the client before proceeding. This can help avoid the &#8220;robbing Peter to pay Paul&#8221; syndrome.</p>

<p>3. Have the Project Manager get a clear set of goals for the project from the client: Is cost control the most important factor? Is meeting the business objectives the most important?</p>

<p>I&#8217;m sure this thinking is only good for a few months till the next online revolution shakes things up again. On Monday you figure out how to work with a certain tool, only to come in Tuesday and find it missing, and a new tool has taken it&#8217;s place. But I&#8217;m not complaining. All this chaos is what makes Interaction Design so fun. </p>


      ]]></content>
    </entry>

    <entry>
      <title>Giving is Getting</title>
      <link rel="alternate" type="text/html" href="http://www.pbdh.com/open-house/entry/giving-is-getting/" />
      <id>tag:,2009:/open-house/1.459</id>
      <published>2009-10-28T16:25:00Z</published>
      <updated>2009-10-28T18:51:16Z</updated>
      <author>
            <name>Dave Cole</name>
            <email>davidc@pbdh.com</email>
            <uri>http://www.davidcolecreative.com</uri>      </author>

      <content type="html"><![CDATA[
        <p>Last night I went to  <a href="http://www.artinstitutes.edu/seattle/" target="_blank">Seattle&#8217;s Art Institute</a> for the second time, to share some insights from the &#8220;real world&#8221; with the graphic design class. Mostly, the students are interested in some tips for getting hired, what to put in their portfolios, how to interview - and there are always some unexpected/interesting questions such as &#8220;What&#8217;s the most annoying habit of a coworker of yours?&#8221; (I&#8217;m not telling). It always amazes me that I can monologue for two hours about anything, and still have plenty of content left over, that I wasn&#8217;t able to fit in. Hopefully I was able to share some useful tips with the next generation, maybe dispel a few myths. However I must admit - my motives are not entirely selfless.</p>

<p>I advise the students to get involved, butt into other people&#8217;s business, and ask a lot of questions. That&#8217;s exactly of what I am doing by speaking at their class. Every time I make a connection, make a nuisance of myself or get involved in something, a door opens, an opportunity shows up, something wonderful happens. I would extend this advice to anyone: rock the boat, DO stuff, ask questions, meet people. At very least, I now have 4 hours of public speaking experience that I didn&#8217;t have before. And I&#8217;ve met some delightful people - students and faculty alike. Sometimes those connections lead to a link, a new favorite vendor, blog, book, technique, etc. I was reminded during our discussion of some of my favorite industry-related reading material. I will be sharing those titles with the class, and probably doing a little more reading myself. I was reminded (as I made the suggestion to them) of the value of continuing education and night classes. I&#8217;ll probably take a look at the latest offerings at my other favorite local school for creative professionals: <a href="http://www.svcseattle.com/" target="_blank">School of Visual Concepts.</a></p>

<p>They say you learn by teaching. I couldn&#8217;t agree more. By thinking things through enough to explain them, you understand them at a deeper level. By fielding some challenging questions, you take the time to solve a problem that you might have otherwise put off for another day. At very least, I feel awake and connected once again, with a fresh batch of new creative/inspiration leads to chase down. Who knows what doors will open down the road, because of a little involvement now. The ripples travel in many directions. I just hope the class benefits as much as I do. Bottom line? Get out there, share, connect. You&#8217;ll probably get back more than you give.</p>

<p>&nbsp;</p>

<p>&nbsp;</p>
      ]]></content>
    </entry>

    <entry>
      <title>Your Friday Quote</title>
      <link rel="alternate" type="text/html" href="http://www.pbdh.com/open-house/entry/your-friday-quote-025/" />
      <id>tag:,2009:/open-house/1.457</id>
      <published>2009-10-23T21:01:00Z</published>
      <updated>2009-10-23T22:08:10Z</updated>
      <author>
            <name>Geoffrey Smith</name>
            <email>geoffs@pbdh.com</email>
            <uri>http://www.lookatlao.com</uri>      </author>

      <category term="Quotations"
        scheme="http://www.pbdh.com/site/category/quotations/"
        label="Quotations" />
      <content type="html"><![CDATA[
        <p><span class="quotable">I am always doing that which I cannot do, in order that I may learn how to do it.</span></p>

<p><span class="quotable-author"><strong>Pablo Picasso</strong> Artist</span>
</p>
      ]]></content>
    </entry>


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